Frequently Asked Questions

Our production staff will use the knowledge obtained in the manufacturer specific advanced training, the manufacturer specific repair procedures, and the required equipment to return your vehicle to the factory safety specifications and cosmetic tolerances.

We prefer to use ONLY factory original replacement parts, but in some cases the insurance policy you purchased dictates the parts that are used. If desired, you can pay the difference between what the insurance company approves, and the cost of the OEM replacement parts.

Yes, and if any calibrations are required after the repairs are completed, they will be performed as well.

Although we are a collision repair facility, some of our advanced trained technicians can perform mechanical repairs. If the operation required is beyond our staffs’ scope of expertise, the repairs will be sent to the local dealership or a capable mechanical shop to be performed.

In most cases no, unless every panel is damaged. We use an industry proven blending technique to eliminate color variances.

Yes, and we also check for damage related to the broken glass like: paint scratches, interior scratches, and shard mitigation from upholstery and mechanical devices.

Yes. Your customer service representative or facility manager will help you with information about deductible financing.

As stated in California’s Consumer’s Bill of Rights, you as the vehicle owner can select the collision repair facility of your choice. You DO NOT need to use the contracted shop that the insurance company recommends.

A Certified collision repair facility is a manufacturer sponsored facility that has access to advanced manufacturer specific training, manufacturer specific repair procedures, and has an obligation to repair damaged vehicles using the best repair procedure to insure the crash-worthiness after repairs are completed to maintain their certified status.

An Insurance approved shop is a partner with the insurance company, and follows repair guidelines set fourth by their policies. Insurance company repair policies do not necessarily align with what’s recommended by your vehicle’s manufacturer. These policies may mandate the usage of aftermarket parts and repair procedures that differ from your vehicle manufacturer. Also, your vehicle’s warranty may be adversely affected by these mandates.

We Are A (OEM) Certified Collision Repair Center